Croydon Sales & Servicing 020 8683 1000
Marylebone Sales 020 7399 6650
Battersea Servicing 020 7399 6666

Careers at Motor Village

Motor Village dealers are the only manufacturer owned dealers within Fiat Group. Our showrooms in central London and Croydon were the first dealer group in Europe to combine the brands of Fiat, Alfa Romeo, Abarth and Jeep bringing together the best of Italian and American motoring heritage.

In order to continue delivering a great customer experience, we must have the right people working with us. The reason why we have been so successful to this point is due to the hard work and commitment of our current employees.

That’s why at Motor Village we recognise the importance of recruiting and retaining the best talents at all levels. Without the drive, dedication, ingenuity, passion, enthusiasm and expertise of our people we would not be able to grow, be as adaptable or challenge the fundamentals of customer experience - that is why ‘Leading People’ and ‘Leading Change’ form the basis of our core values.

Current Opportunities:

Croydon Service Centre

  • Apprentice Service Technician

    The candidate should have genuine interest in the automotive sector and ideally some commercial work experience in a garage.

    On completion of the Advanced Apprenticeship you will receive the following qualifications:

    • Advanced NVQ in Vehicle Maintenance and Repair
    • Advanced Technical Certificate
    • Level 2 Functional/Core Skills Certificate

    If you are interested in the above apprenticeship, click the button to find out more.

  • Apprentice Parts Consultant

    The candidate should have good communication skills, and ICT skills are essential. The candidate must have a genuine interest working in the automotive sector and be committed to the two year apprenticeship programme.

    On completion of the programme you will receive the following qualifications:

    • Advanced NVQ in Vehicle Parts Operations
    • Advanced Technical Certificate
    • Intermediate Key Skills IT, Application of Number and Communication
    • Apprenticeship Completion Certificate

    If you are interested in the above apprenticeship, click the button to find out more.

Croydon Showroom

  • Sales Executive at Croydon

    A Sales Executive with a minimum of 12 months experience within a retail car franchise.

  • Sales Executive

    To be the point of contact for new and existing customers for Fiat Chrysler Motor Village. Ensuring that the high standards of FCA are represented at all times and delivered to ensure an optimum level of customer service. Ensuring that product knowledge is paramount and customers are informed of the specifications of vehicles and purchasing options. Ensuring that your monthly and quarterly targets are met and working with the sales manager and sales team to ensure dealership achievement of target. To proactively seek and secure repeat and additional vehicle sales using prospecting, follow-up, referral and other available methods.

    MAIN DUTIES & RESPONSIBILITIES:

    • Maintain a prospect and owner follow-up system to maximise the sales process, and help encourage repeat business.
    • Keep up-to-date with product knowledge, changes in the dealership - and changes in the industry in order to recommend a specific vehicle that suits the customer's needs, requirements and expectations.
    • Ensure that accurate records and organisation is maintained from prospecting through to handover.
    • Ensure that all customers are greeted promptly and effectively
    • Ensure that you advertise yourself on behalf of FCMV UK Ltd and increase awareness of FCA Brands in the area.
    • Working closely with the sales manager to ensure target achievement and that dealership objectives are being met
    • Ensuring an accurate flow of information between customer, dealership and manufacturer in the availability and delivery of vehicles.
    • Perform a feature and benefits presentation that is aimed towards specific customer concerns, wants and needs - and expectations.
    • Present a forthright price presentation when applicable, using methods that emphasise customer desires and benefits. Be prepared to always offer a choice or alternative, involving the Sales Manager in sales process at all times, discussing the customer with the Sales Manager 100% of the time, before the customer leaves the dealership.
    • Ensure all customer information is captured and entered in Sales DMS whether
      the customer has purchased or not - while the customer is with you - or immediately after the customer leaves.


    KNOWLEDGE, SKILLS & QUALIFICATIONS:

    • The highest standards in personal appearance and hygiene.
    • Interpersonal skills, the ability to interact with others and develop relationships.
    • Knowledge of sales processes, including the ability to fully and accurately qualify
      customer needs.
    • Full Clean Driving License
    • Maintain up-to-date knowledge of customer legislation, regulations and trade
      practices as well as vehicle legislation as it affects the industry.
    • High level of numeracy and literacy and an ability to think quickly during a
      negotiation process.
    • Capable of accurately detailing used vehicle appraisals and suggesting
      valuations to the Sales Manager.
    • Demonstrate willingness and enthusiasm at all times to engage in training and
      personal development.

    For further information, please email careersuk@fcagroup.com

Marylebone Showroom

  • Fleet & Business Development Manager

    Develop fleet sales into small and medium operators. Liaise with FCA UK Fleet Department in order to secure large and national fleet business whilst delivering profit targets. Manage positive client relationships in order to deliver customer satisfaction and repeat business. It is expected that the role would be 50% office based 50% field based.